Financial customer service representatives

NOC

64400

- Customer services representatives - financial institutions

process customers' financial transactions and provide information on banking products and services.

Full NOC Description

Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

Main Duties

This group performs some or all of the following duties:

Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions

Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds

Sell travellers' cheques, foreign currency and money orders

Answer enquiries and resolve problems or discrepancies concerning customers' accounts

Inform customers of available banking products and services to address their needs.

Also Known As

bank teller
credit union teller
financial customer service representative
foreign exchange teller - financial services

Requirements

Employment Requirements

Completion of secondary school is required.

A college diploma in business administration may be required.

On-the-job training is provided.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

78.3%

Female

21.7%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

8.9%

15-24

24.1%

25-34

27.8%

35-44

19.6%

45-54

18.6%

55-64

1.0%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

1.4%

No Certificate, Diploma or Degree

33.3%

High School, Diploma or Equivalent

4.1%

Apprenticeship or Trades Certificate or Diploma

33.4%

College or University Below Bachelor Level

27.8%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

89.3%

Finance and insurance

4.5%

Administrative and support, waste management and remediation services

1.0%

Public administration

5.2%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

14.10%

Northeast

45.40%

Southeast

12.40%

Southwest

17.90%

Central

10.30%

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$37,500

Northeast

$45,200

Southeast

$40,000

Southwest

$41,000

Central

$48,000

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles