Hotel front desk clerks

NOC

64314

make reservations, receive payment, and provide information and services to hotel, motel and resort guests.

Full NOC Description

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Main Duties

This group performs some or all of the following duties:

Maintain an inventory of vacancies, reservations and room assignments

Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Present statements of charges to departing guests and receive payment.

Also Known As

guest services agent - hotel
hotel front desk clerk
night clerk
reservations clerk - hotel
room clerk

Requirements

Employment Requirements

Completion of secondary school or equivalent is usually required.

Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.

Guest services representative trade certification is available, but voluntary, in Saskatchewan.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

68.2%

Female

31.8%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

17.6%

15-24

27.8%

25-34

20.4%

35-44

16.7%

45-54

13.0%

55-64

4.6%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

4.5%

No Certificate, Diploma or Degree

54.1%

High School, Diploma or Equivalent

4.5%

Apprenticeship or Trades Certificate or Diploma

21.6%

College or University Below Bachelor Level

15.3%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

98.2%

Accommodation and food services

N/A

1.8%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

13.50%

Northeast

21.60%

Southeast

35.10%

Southwest

24.30%

Central

5.40%

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

N/A

Northeast

$32,000

Southeast

$34,000

Southwest

$33,000

Central

$36,000

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles