Airline ticket and service agents

NOC

64312

issue tickets, quote fares, make reservations, conduct passenger check-in, trace missing baggage, arrange cargo shipments and perform other related duties to assist airline passengers.

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Full NOC Description

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Main Duties

This group performs some or all of the following duties:

Airline passenger, baggage and ticket agents

Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates

Assist pre-boarding passengers and provide information on fares and flight schedules and routes

Trace lost, delayed or misdirected baggage for customers.

Airline cargo and freight agents

Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents

Trace lost or misdirected cargo and maintain shipping and other records

Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information

Relay operational messages to operations control and downline stations

Calculate load weights for compartments of aircraft using charts and computers

Plan load to distribute and balance cargo.

Airline reservation agents

Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems

Provide information on airline passengers and process mileage points.

Also Known As

airline baggage agent
airline cargo agent
airline load planner
airline passenger agent
airline reservation agent

airline ticket agent

baggage tracer - airline

client service representative - airline

counter services agent - airline

customer service agent - airline

station agent - airline

Requirements

Employment Requirements

Completion of secondary school is usually required.

Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.

Airline station agents usually require experience as a ticket, baggage or cargo agent.

Load planners require a restricted radio operator's licence and usually require airline operations experience.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

61.2%

Female

38.8%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

0.0%

15-24

22.9%

25-34

14.6%

35-44

45.8%

45-54

16.7%

55-64

0.0%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

0.0%

No Certificate, Diploma or Degree

42.9%

High School, Diploma or Equivalent

0.0%

Apprenticeship or Trades Certificate or Diploma

0.0%

College or University Below Bachelor Level

18.4%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

83.7%

Transportation and warehousing

N/A

16.3%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

N/A

Northeast

26.50%

Southeast

63.30%

Southwest

N/A

Central

N/A

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

N/A

Northeast

$64,000

Southeast

$61,000

Southwest

N/A

Central

N/A

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles