Customer and information services supervisors

NOC

62023

oversee and coordinate the activities of customer information and service representatives from various sectors including financial institutions, retail establishments, contact centres, and utilities.

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Full NOC Description

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Main Duties

This group performs some or all of the following duties:

Customer service representatives supervisors - financial services

Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions

Examine and verify accuracy of work and authorize routine deposits and withdrawals

Establish work schedules and procedures

Coordinate activities with other work units or departments

Resolve work-related problems and prepare and submit progress and other reports

Identify training needs and train workers in job duties and company policies

Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work

May perform the same duties as workers supervised.

Customer service representatives supervisors (except financial services)

Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials

Establish work schedules and procedures

Coordinate activities with other units and departments

Prepare and submit progress reports and other documentation

Identify training needs and train workers in job duties and company policies

Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work

May perform the same duties as workers supervised.

Also Known As

call centre agent supervisor
contact centre supervisor
current accounts supervisor
customer service representatives supervisor - financial services
information clerks supervisor

Requirements

Employment Requirements

Experience in the occupation supervised is required.

Completion of college or industry courses related to financial or customer services may be required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

62.0%

Female

38.0%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

4.4%

15-24

15.4%

25-34

33.0%

35-44

27.5%

45-54

17.6%

55-64

2.2%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

0.0%

No Certificate, Diploma or Degree

39.1%

High School, Diploma or Equivalent

5.4%

Apprenticeship or Trades Certificate or Diploma

33.7%

College or University Below Bachelor Level

21.7%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

46.2%

Administrative and support, waste management and remediation services

19.8%

Finance and insurance

8.8%

Public administration

25.3%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

11.10%

Northeast

43.30%

Southeast

27.80%

Southwest

14.40%

Central

3.30%

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$56,000

Northeast

$63,600

Southeast

$51,000

Southwest

$48,000

Central

N/A

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles