Retail sales supervisors

NOC

62010

oversee and coordinate the activities of retail salespersons, visual merchandisers, cashiers, store shelf stockers, clerks and order fillers, and other sales related occupations.

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Full NOC Description

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Main Duties

This group performs some or all of the following duties:

Supervise and coordinate sales staff and cashiers

Assign sales workers to duties and prepare work schedules

Authorize payments and the return of merchandise

Resolve issues that may arise, including customer requests, complaints and supply shortages

Maintain specified inventory and order merchandise

Prepare reports regarding sales volumes, merchandising and personnel matters

Hire and train or arrange for the training of new sales staff and monitor and report on performance

Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness

May perform the same duties as workers supervised

May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Also Known As

department store supervisor
head cashier
liquor store supervisor
produce department supervisor
rental service supervisor

retail sales route supervisor

telemarketing supervisor

Requirements

Employment Requirements

Completion of secondary school is usually required.

Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

66.9%

Female

33.1%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

18.0%

15-24

19.6%

25-34

20.8%

35-44

20.4%

45-54

20.0%

55-64

1.2%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

9.8%

No Certificate, Diploma or Degree

54.7%

High School, Diploma or Equivalent

4.1%

Apprenticeship or Trades Certificate or Diploma

21.2%

College or University Below Bachelor Level

10.2%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

88.6%

Retail trade

2.9%

Wholesale trade

2.0%

Accommodation and food services

6.5%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

14.20%

Northeast

35.40%

Southeast

22.80%

Southwest

18.70%

Central

8.90%

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$36,500

Northeast

$39,200

Southeast

$34,800

Southwest

$38,500

Central

$34,000

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles