Collection clerks

NOC

14202

collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements.

Full NOC Description

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Main Duties

This group performs some or all of the following duties:

Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received

Resolve collection issues by making payment arrangements by telephone or visit to debtor

Recommend further action or discontinuation of service in cases where payment is not forthcoming

Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information

Answer correspondence, prepare reports and maintain records and files related to collection work

May work with on-line accounts and systems.

Also Known As

bill collector
collection clerk
collection officer (except taxation)
collections investigation officer
collector

credit and collection clerk

locator - collection

skip tracer - collection

Requirements

Employment Requirements

Completion of secondary school is required.

A business college diploma may be required.

A period of on-the-job training is often provided for collection clerks and collection officers.

A collections licence issued by the province or territory of employment is usually required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

83.3%

Female

16.7%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

0.0%

15-24

0.0%

25-34

0.0%

35-44

0.0%

45-54

0.0%

55-64

0.0%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

5.6%

No Certificate, Diploma or Degree

36.1%

High School, Diploma or Equivalent

0.0%

Apprenticeship or Trades Certificate or Diploma

47.2%

College or University Below Bachelor Level

11.1%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

19.4%

Transportation and warehousing

11.1%

Manufacturing

11.1%

Administrative and support, waste management and remediation services

58.3%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

N/A

Northeast

44.40%

Southeast

22.20%

Southwest

22.20%

Central

N/A

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

N/A

Northeast

$48,000

Southeast

$52,000

Southwest

$48,000

Central

N/A

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

No Data Available

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles