Receptionists

Receptionists

NOC
14101

work in public and private institutions to greet and direct clients and visitors. They also answer telephone calls, take messages, schedule appointments and perform other clerical duties.

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Quick facts

3-Year Outlook

Moderate
Moderate

3-Year Job Openings

516
 

Median Hourly Wage

$18.00
$15.30
Low
$23.47
High

Average Salary

$36,800
 

Typically Required

High school / on-the-job training

Employed

3,005
 
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Job details

Full NOC Description

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

Main Duties

This group performs some or all of the following duties:
  • Receptionists
  • Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
  • Schedule appointments, using manual or computerized systems
  • Record bookings, handle credit card checks, receive payment, issue receipts.
  • Hospital admitting clerks
  • Interview patients to obtain and process information required to provide hospital and medical services
  • Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Switchboard and answering service operators
  • Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
  • Answer telephones and record and relay messages.
  • Telephone operators
  • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

    • Also Known As

    • answering service operator
    • appointment clerk
    • business receptionist
    • dental receptionist
    • hospital admitting clerk
    • medical receptionist
    • office reception clerk
    • receptionist
    • switchboard operator
    • telephone operator
    • telephone service assistant
    • telereceptionist
    • toll operator
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    Requirements

    Employment Requirements

    Completion of secondary school is usually required.
  • On-the-job training may be provided.

    • Provincial Regulation

    Not Provincially Regulated

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    Employment by Sex

    The following graph shows the percentage of men and women working in this occupation in New Brunswick.

    Data legend

    89.5%
    Female
    10.5%
    Male
    Employment by age

    The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

    Data legend

    14.8%
    15-24
    18.3%
    25-34
    15.5%
    35-44
    20.6%
    45-54
    22.7%
    55-64
    8.3%
    65+
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    Employment by highest level of education

    The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

    Data legend

    5.8%
    No Certificate, Diploma or Degree
    43.4%
    High School, Diploma or Equivalent
    3.7%
    Apprenticeship or Trades Certificate or Diploma
    37.1%
    College or University Below Bachelor Level
    10.0%
    University - Bachelor Level or Above
    Employment by Industry

    The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

    Data legend

    42.0%
    Health care and social assistance
    8.8%
    Retail trade
    8.6%
    Administrative and support, waste management and remediation services
    40.6%
    All Other Industries
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    Employment by Economic Regions

    The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

    Data legend

    16.80%
    Northeast
    30.70%
    Southeast
    28.10%
    Southwest
    17.00%
    Central
    7.40%
    Northwest
    Province of New Brunswick Economic Regions

    Economic Regions

    The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

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    Annual Average Salary by Economic Regions

    The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

    Data legend

    $38,400
    Northeast
    $38,600
    Southeast
    $34,800
    Southwest
    $37,200
    Central
    $35,000
    Northwest
    Province of New Brunswick Economic Regions

    Economic Regions

    The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

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    Hourly Median Wages by Economic Regions

    The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

    Northeast

    $20.00
    $15.30
    Low
    $23.47
    High

    Southeast

    $18.50
    $15.30
    Low
    $23.00
    High

    Southwest

    $16.98
    $15.30
    Low
    $21.63
    High

    Central

    $18.00
    $15.30
    Low
    $23.47
    High

    Northwest

    $20.00
    $15.30
    Low
    $24.50
    High
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    Salary

    The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

    New Brunswick

    $36,800

    Newfoundland

    $40,000

    Prince Edward Island

    $37,600

    Nova Scotia

    $37,300

    Canada

    $40,960
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    Employment Outlook

    The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

    Three Year Outlook

    Total Openings: 3-Year

    516
     

    New Jobs: 3-Year

    232
     

    Retirements/Deaths: 3-Year

    284
     

    Ten Year Outlook

    Total Openings: 10-Year

    1,273
     

    New Jobs: 10-Year

    459
     

    Retirements/Deaths: 10-Year

    814
     
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